Terms & Conditions
Updated as of September 2020
Instep Learning Asia Sdn. Bhd. (The Company) ‘Money-back Guarantee’ Policy is our guarantee that you could obtain full refund should you are dissatisfied with our trainer or the program for Certified Scrum@Scale Practitioner by Scrum Inc program.
Dissatisfaction report must be made verbally to the company as well as in writing via email within 10am to latest by 12.30pm on the first day of training in order to obtain full refund. Any report made after that period of time shall not be entertained.
You can get further assistance by calling 012-3818986 or email to firstname.lastname@example.org
We will complete the investigation and credit the refund amount to you within five (5) working days.
Sample format to report:
Title: Dissatisfied with Certified Scrum@Scale Practitioner by Scrum Inc program
I would like to apply for full refund for the course mentioned as per the email title.
The receipt/invoice for this case is attached for your reference.